Privacy Policy
SM America (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.smamerica.com , place orders, or interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, company name, shipping/billing address, phone number, email address, and payment details when you make a purchase or request a quotation.
- Account Information: Username, password, and order history if you create an account.
- Usage Data: Pages visited, time spent on site, referring URLs, and other analytics data collected through Google Analytics and Google Ads.
- Technical Data: Browser type, device, operating system, IP address, and cookie identifiers.
- Communication Data: Information from emails, contact forms, or chat interactions.
2. How We Use Your Information
We use the collected information to:
- Process and fulfill orders, payments, and quotations.
- Provide customer support and respond to inquiries.
- Improve our website, products, and services.
- Send marketing communications (only if you have opted in).
- Analyze traffic, advertising performance, and website usage through Google Analytics, Tag Manager, and Merchant Center.
- Comply with legal obligations and prevent fraudulent transactions.
3. Cookies and Tracking Technologies
We use cookies and similar tracking tools to enhance user experience and analyze site performance.
You can control or delete cookies through your browser settings.
By continuing to use our website, you consent to our use of cookies.
4. Sharing of Information
We may share your information with:
- Service Providers: Payment gateways, shipping carriers, analytics providers (e.g., Google), and IT support services.
- Third-Party Marketing Tools: Google Ads, Meta, or similar platforms for remarketing campaigns.
- Legal Authorities: When required to comply with laws or respond to lawful requests.
We do not sell, rent, or trade your personal information to third parties.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined above or as required by law.
6. Data Security
We use SSL encryption and other administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
7. Your Rights
Depending on your region (U.S., Canada, or Mexico), you may have rights to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal data.
- Opt out of marketing communications at any time.
To exercise your rights, contact us at webinquiries@smamerica.com
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
9. Updates to This Policy
We may update this Privacy Policy periodically. All updates will be posted on this page with the “Last Updated” date revised accordingly.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
📍 SM America
101 Simmons Street, Opelika, AL 36830
✉️ webinquiries@smamerica.com